Delete my 2Toits account

Method 1 — From the app (recommended)

1. Open the 2Toits app.
2. Go to the Profile tab (bottom right).
3. Scroll to "Delete my account" (red button at the bottom).
4. Confirm deletion twice (safety).

Your account is anonymised immediately. No further login is possible.

Method 2 — By email (if you no longer have the app)

Send an email to the address below, from the email associated with your 2Toits account:

Send the request

Processing time: 30 calendar days maximum (target: 7 days).

What is deleted immediately

• Email address (replaced by an anonymous identifier)
• Display name, profile picture
• Postal address, phone (if present in legacy records)
• Push notification tokens
• All active sessions

What is purged after 90 days

The residual anonymous record of your account is permanently deleted from the database 90 days after the request, by a daily automated process.

This grace period allows account restoration in case of accidental deletion. To restore, contact support@2toits.ca.

What is retained (legal obligation)

• Data concerning the child (past calendar, shared expenses, handover notes): remain visible to your coparent, in accordance with the child's best interests (Civil Code of Québec, art. 33).
• Audit logs: retained for 7 years in anonymised form (legal obligation and potential evidentiary value).
• Billing data: retained by Apple or Google depending on your app store (2Toits does not hold them).

Subscription cancellation

Account deletion does not automatically cancel your Premium subscription (and Legal Pack once available). Cancel it separately:

• iOS : Cancel a subscription (Apple)
• Android : Cancel a subscription (Google Play)

Questions?

For any question about account deletion: privacy@2toits.ca

Full privacy policy