Exercise my rights (Law 25)
Last updated: July 9, 2026
This is the English version. The authoritative version is French, as required by Quebec's Charter of the French Language (Bill 96). Read the French version.
1. Your 6 rights under Law 25
| Right | Description | Response time |
|---|---|---|
| Access (art. 27) | Obtain a copy of the personal information we hold about you. | 30 calendar days |
| Rectification (art. 28) | Have inaccurate, incomplete, or ambiguous information corrected. | 30 calendar days |
| Deletion / de-indexation (art. 28.1) | Request deletion or de-indexation of your personal data. | Anonymization ≤ 24 h, purge at 90 days |
| Portability (art. 27.1) | Receive your data in a structured format (JSON). | 30 calendar days |
| Withdrawal of consent | Withdraw consent to push notifications or any consent-based processing. | Immediate |
| Opposition to automated processing (art. 12.1) | Object to any decision based exclusively on automated processing (not applicable: 2Toits does not make such decisions). | 30 calendar days |
2. How to exercise your rights
Law 25 requests are free. The simplest path is through the app, but email also works if you no longer have access to it.
Method 1 — From the app (recommended)
Open the 2Toits app → Profile → Exercise my rights (Law 25).
Method 2 — By email
Send an email from the address associated with your 2Toits account:
3. Email templates
Access request
Subject: Law 25 — Request for access to my personal information
Hello, I wish to exercise my right of access (art. 27 Law 25) to the personal information that 2Toits holds about me. My account email address: [your email] Thank you.
Deletion request
Subject: Law 25 — Request for deletion of my personal information
Hello, I request the deletion of my account and personal information (art. 28.1 Law 25). My account email address: [your email] Thank you.
4. Commission d'accès à l'information (CAI)
If you believe your rights have not been respected, you may file a complaint with the CAI:
- Website: www.cai.gouv.qc.ca
- Phone: 1-888-528-7741
- Email: cai.communications@cai.gouv.qc.ca
5. Exporting your data
From the app, you can request a structured export of your personal data. Certified PDF reports serve a different purpose: reading, archiving, and evidence, not raw data portability.
6. Office of the Privacy Commissioner of Canada
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376
7. Contact Privacy Officer
RPRP function — 2Toits (sole proprietor, Quebec, Canada)
privacy@2toits.ca